F.A.Q.

Have a question? Please read belowwe may have already answered it! If you can’t find the information you need, please contact us by email or telephone (information below). We will be delighted to help you!

Q. What are the measurements for each size of undergarment?
R. The table below indicates the waist measurements for PRODIGE sizes.

Waist
(inches)

Waist
(cm)

Small

28″-30″

70-76

Medium

32″-34″

81-86

Large

36″-38″

91-96

Extra Large

40″-42″

101-106

Q. What is your return/exchange policy?
A. Due to the personal nature of our products, we do not accept returns or exchanges. If we have made an error in your shipment, we apologize and will be happy to correct it within 30 of your purchase. Please contact us for your return authorization.

Q. Our website cannot locate your shipping address?
A. Your postal code should be entered with a space (no hyphen or dash). Please enter it as follows: X1X 1X1.

Q. What are the expected delivery times?
A. All orders received before 5 p.m. are processed within two business days and shipped via Canada Post – Expedited Parcel. The table below shows the approximate shipping times within Canada.

Montreal and surrounding areas: 2-3 business days
Quebec City and surrounding areas: 2-3 business days

Toronto and surrounding areas: 2-3 business days
Maritime provinces: 4-5 business days
Manitoba, Saskatchewan and Alberta: 5-6 business days
British Columbia: 5-6 business days

In general, please allow an additional day for deliveries to rural areas within Canada.